FAQ's

Our Cookie Cutter made from biodegradable Plastic, this material is friendly for the environment but it is NOT SAFE FOR DISHWASHER!

HAND WASH ONLY in WARM temperate water.

Our Cookie cutters made for 100% biodegradable plastic

CANADA

Standard shipping 3-6 business days

Express shipping 1-3 business days

USA

Standard shipping 3-6 business days

Express shipping 1-3 business days

INTERNATIONAL

Standard shipping 4-21 business days

Express shipping 4-14 business days

**30-Day Return and Exchange Policy**

At UniqueCookieCutter, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes circumstances may arise where you need to return or exchange a product. To facilitate this process, we have established a straightforward 30-day return and exchange policy. Please review the following guidelines:

**Returns:**

1. **Eligibility:**
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. **Initiating a Return:**
- Contact our customer service team within 30 days of receiving your order to initiate the return process. You can reach us at hello@uniquecookiecutter.com.

3. **Return Authorization:**
- Our customer service team will provide you with a Return Authorization (RA) number and instructions on where to send the item.

4. **Shipping:**
- You are responsible for the shipping costs associated with returning the item. Please use a trackable shipping service and consider purchasing shipping insurance.

5. **Inspection and Refund:**
- Once we receive the returned item and inspect its condition, we will process the refund. Refunds will be issued to the original payment method within 2-5 business days.

**Exchanges:**

1. **Eligibility:**
- Exchanges are applicable for items that are defective, damaged, or if you received the wrong product.

2. **Initiating an Exchange:**
- Contact our customer service team within 30 days of receiving your order to initiate the exchange process. You can reach us at hello@uniquecokkiecutter.com.

3. **Exchange Authorization:**
- Our customer service team will provide you with an Exchange Authorization (EA) number and instructions on where to send the item.

4. **Shipping:**
- We will cover the shipping costs for the replacement item to be sent to you.

5. **Inspection and Fulfillment:**
- Once we receive the item for exchange and inspect its condition, we will promptly send out the replacement item.

**Conditions:**
- Returns and exchanges will only be accepted within the 30-day period from the date of delivery.
- Items returned without a valid RA or EA number will not be accepted.
- Customized or personalized items may not be eligible for return unless they are defective or damaged.

Our aim is to make the return and exchange process as seamless as possible. If you have any questions or concerns, please don't hesitate to contact our customer service team. Thank you for choosing UniqueCookieCutter - where your satisfaction is our priority.